Who we are
Hi there, we’re Atronas ApS, CVR-nr 40633162 , Tårnbypark Alle´ 4B, DK-2770 Kastrup.
This policy sets out how we handle your personal information if you’re an Astrona user or visitor to our Sites, Atronas.dk, Atronas.com, Atronas.eu and YouTube channels (the “Sites”). When we say ‘we’, ‘us’ or ‘Atronas’ it’s because that’s who we are and we own and run the Sites.
If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.
We collect certain personal information about visitors and users of our Sites.
Collection
The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).We will use your personal information:
- To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our sites.
- Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:
- operating the Sites;
- providing you with services described on the Sites;
- verifying your identity when you sign in to any of our Sites;
- responding to support tickets, and helping facilitate the resolution of any disputes;
- updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
- carrying out technical analysis to determine how to improve the Sites and services we provide;
- monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
- managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
- training Atronas staff about how to best serve our user community;
- improving our products and services;
- providing general administrative and performance functions and activities; and
- processing your job application to Atronas.
- operating the Sites;
Where you give us consent:
- providing you with marketing information about products and services which we feel may interest you; and
- customising our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
- For purposes which are required by law.
- For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
- financial and/or transaction details from payment providers in order to process a transaction;
- third party service providers (like Google, Facebook) which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and
Media
If you upload files to the website, your form uplad data will be kept in the system, in case later contact or responses can be handled or processed.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Account
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data.
You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy.
How long we retain your data
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself. If “unsubscribe” facility is not provided, contact us on our website.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data.
You can also close the account you have with us for any of our Sites at any time. You can also request that we erase any personal data we hold about you. To make a request for erase or correction, contact us using the contact form on our website.This does however not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies (not the type you eat!) and web analytics
Visitor comments may be checked through an automated spam detection service.For more information about how we use cookies, web beacons and similar technologies see our cookie policy here and for more general information on cookies, see http://www.allaboutcookies.org.
When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
- your IP address or proxy server IP address’;
- the domain name you requested;
- the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
- the date and time of your visit to the website;
- the length of your session;
- the pages which you have accessed;
- the number of times you access our site within any month;
- the file URL you look at and information relating to it;
- the website which referred you to our Sites;
- the operating system which your computer uses; and the technical capabilities of your web browser.
Where we send your data
1) Atronas ApS;
2) if applicable, owner of any items or services made available to you, so they can facilitate support and license validation, who maybe located in any of the countries our products are available in;
3) subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Germany; technical and customer support services which are located in Denmark and Sweden; recruitment agencies and subscription management services are located in the Denmark; payment processing services are located in the US, UK and Denmark and operational tooling services are located in the DK.
! Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
4) our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Denmark;
5) regulators and government authorities in connection with our compliance procedures and obligations;
6) a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
7) a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
8) a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
9) a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
10) other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so.
11) Visitor comments may be checked through an automated spam detection service.